TERMS AND CONDITIONS
The following steps will be required in booking your appointments with SEATTLEAFRICANBRAIDS. We reserve the exclusive right to not service any client at any time, deposits are NON-REFUNDABLE.
Booking your appointment
A 50% non-refundable deposit which goes towards your total price is required to confirm your appointment. We will not guarantee the spot if you decide to delay your payment, this applies to new and returning clients.
Your balance will be paid in person via zelle, cash or by card.
Appointments made at 5pm and after 5 pm will be subject to an additional $30.
Sundays appointments made with Laurelle are subject to an extra $50 on the regular price at checkout.
Coming to your appointment
Please, make sure your hair is washed and blow dried straight for convenience or an extra $45 will apply to blow out.
WE DO NOT WASH HAIR.
If you have short hair please make sure to attach a photo via email, Instagram or text message prior to booking.
Please be on time for your appointment. There is a 10 minutes grace period for both the stylist and client, after 15 minutes a $20 late fee will apply, after 20 minutes your appointment will be automatically cancelled and the deposit will not be refunded nor is it valid for a rescheduled.
Please come to your appointment alone. If you come with an additional person, they will have to wait outside.
Please be ready to have photographs taken during the process and after your hair is done.
Touch-ups are made once only and in no more than 5 weeks following the original install; we will not touch-up a style that was not serviced by us.
Information about what hair extension to get will be communicated to you via text messages or email after you confirm your appointment.
Please purchase the hair that was recommended. Starting June 1st 2020 we will not be accepting any hair extension purchased from any source that we did not recommend, the reason being we take pride in the quality of our work and the hair extensions used. If you come to your appointment with a different hair, your appointment will be automatically cancelled. If for any reason you are unable to purchase hair extensions from our recommended source please give us notice via email within 72 hours.
We recommend you purchase your hair extensions at list 48 hours prior to your appointment OR a $10 inconvenience fee will apply at checkout.
Please DO NOT insist on wanting to bring your own extensions, we will not accept it, this applies to everyone with no exceptions.
An extra $20 will be charged if you require a custom made color; when you bring multiple colors to be blended together, please leave a note when booking your appointment if need be.
Cancellations and rescheduling
A 48 hour notice has to be given in order to reschedule your appointment, failure to do so will result into an automatic cancellation of your appointment and another non-refundable deposit will be required to schedule a new appointment, this applies to new and returning clients with NO EXCEPTIONS.
Reschedule can only be made once within 30 days from your appointment if there is availability. After 30 days a new deposit will be required to schedule a new appointment, this applies to new and returning clients with NO EXCEPTIONS.
If you decide to cancel your appointment your deposit will not be refunded, this applies to everyone with no exceptions. If the stylist has to cancel your appointment you will be notified and your refund will be issued within 3-5 business days and subject to processing fee (2.9%+0.30 USD). on a rare occasion of a refund a ($50+processing fee) inconvenience fee will apply.
If you have to give a less than 48 hours notice due to an unforeseen event an extra $50 inconvenience fee will apply ( the $50 has to be paid prior to rescheduling) if there is any availability, this within our sole discretion, we reserve the right to not reschedule your appointment.
Each time you refer a new client, you will receive a $10 discount on your next service.
Prices are fixed, final, non-refundable and non-negotiable. After you book a hairstyle it will not be subject to any change nor will the deposit be transferred to another style, you will be serviced what you booked for, please do not send us a photo to request a style that is not on our listed services, if you do not see a service on our list it means we do not offer it.
Any appointment made on a holiday will be subject to an additional $40 at checkout.
Please plan your day accordingly there is no need to rush the stylists that will not change how long the style is going to take.
If you got dropped off, please plan accordingly with your ride to be there to pick you up by the time your service is done, we do not have room for you to wait, unfortunately you will have to wait outside regardless of the weather conditions.
If you are unable to hold your head up/ or still during the service because you are too focused on your cell phone/or tablet and computer, you will be asked to put it away until the end of the service, you not holding your head still/ or up puts a lot of stress on the stylist wrists, back. It will add extra time to the service and affect the neatness of the style, please be mindful.
If you are unable/or refuse to hold your head up/or still/ or put your phone away if asked during the service you will be refuse services.
We appreciate your business please allow at list 24 hours for responses. We will not be responding to any inquiries after business hours; 8pm-7am and all day on Wednesdays and Sundays.
By paying your deposit, you understand and are agreeing to the above terms and conditions.